Client Discounts, Gifts or Upgrades, Using your credit card for points

Client Discounts, Gifts or Upgrades, Using your credit card for points



Hi Guys,

Just a note to clarify what to do if you want to buy your client a gift and why it can't be paid by GTN/VTO....

It is GTN policy that you cannot use the commission 'on file' to cover the cost of an error, discounting,other client gifts/upgrades or credit card fees.

We do everything we can to push as much commission to you and your businesses both in front end commission and also offering up to 90% commission to you (with 90% representing more than 100% if you were operating individually)

When you make an error, not only do we process the payments, ticketing and receipts for the original booking, we then need to spend time doing the same for the amendments as well as helping you with reducing the cost of the error and 9.5 times out of 10, how to set it up in VTO.

If you want to purchase your client a gift - hamper, wine, room upgrade, lounge passes, travel wallets etc, then you just need to do this on you business credit or debit card and it doesn't need to go through VTO at all. You cannot use commission within VTO to pay for this (you will get the commission when you claim the trip lines and that will offset the gift you choose to purchase). 

If you want to offer a discount to your client, again that is fine but it needs to come from your business not netting down your commission... the original commission must remain, we will reimburse you the remaining funds and you can then add the difference once you have claimed the commission at the end of the month.

This is the same situation as you choosing to use your credit card for a payment that incurs fees to get points. Do not change the original nett, you will be reimbursed the original nett and the credit card fees are then to be paid out of your business account as an expense. We are happy for you to get the points but not using commission to cover these fees when there are other options.

The bottom line is I simply can't be paying our (wonderful) Admin Team to be doing work on your booking as well as wearing 10% of your error or paying for 10% of the gift/upgrade to your client... we would be running at a loss and that isn't good for anyone.

Your business = your business expense, paid from your business account.

You are likely used to a different method when it comes to 'write offs' or 'negatives' from your previous jobs... but that is the exact point... GTN is not a 'job', it is a platform - you are getting an incredibly high commission percentage now, so your business is your 'employer' ... not GTN.

** If you want to add something directly with a supplier (ie onboard credit on a cruise booked with a wholesa) and you cannot pay on your own credit card, you will need to add this to VTO (can be an ongoing trip in your own name), put the funds on file and then send through a booking form.

Please see the examples attached as a PDF below.

Kate x

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