Client Overpaid - VTO
If a client has overpaid
You will need to set up a line in VTO. The unit price should be the amount the client has overpaid by, this is so we can allocate the funds to that line. The nett should be the amount you are paying out to the client and the Supplier should be Passenger refund. The commission should show as $0.00
If a client cancels a portion of the trip before the funds have been sent to the supplier.
You will firstly need to amend the cancelled sector lines unit price and nett price to match what has been paid to the supplier.
- If nothing has been paid out, you can simply change the supplier to Passenger Refund, adjust the total to be the amount the client has paid and the nett to be the amount you want to refund them.
- If nothing has been paid out, you can simply change the supplier to Passenger Refund, adjust the total to be the amount the client has paid and the nett to be the amount you want to refund them.
- If a deposit of $200 has been paid to a supplier you can change the unit price and nett to be $200 on the existing line and then create a new line for the refund.... this will leave the balance paid to be allocated to your new line.
- Set up a line with Passenger Refund as the supplier. The unit price should be the amount the client has overpaid by (after you have altered the original line - ie total paid minus the deposit sent to the supplier) and the nett should be the amount you are refunding the client.
- Set up a line with Passenger Refund as the supplier. The unit price should be the amount the client has overpaid by (after you have altered the original line - ie total paid minus the deposit sent to the supplier) and the nett should be the amount you are refunding the client.
Once these lines are set up, please send through a booking form as usual.
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