Client Payments and Receipts
Check for your client's payments
Client payments are receipted on the following business day and you will be emailed a receipt.
Please understand that while your payments will always be receipted, we need to prioritise actioning booking forms over receipts so if you are expecting a payment, please keep your eye out for it.
You can check/search payments at any time by logging into your Mint Merchant, the Client Bank Account and TravelPay (for Interest Free or Amex Points Pay)
If you have checked and can see a payment has cleared, you are welcome to send through a booking form anytime and we will receipt the funds while processing the booking for you.
Mint payments clear the day after they were processed
When setting payment due dates for your clients, it’s important to ensure that the funds will clear in time for any supplier deadlines. Payments can only be made to suppliers once the funds are in our bank account.
If your client has paid via Mint and the funds are not available to be used, you can pay the supplier with your Business Credit Card or Bank Account and then send through a Booking Form for reimbursement when the funds clear.
If your client has paid via Mint and the funds are not available to be used, you can pay the supplier with your Business Credit Card or Bank Account and then send through a Booking Form for reimbursement when the funds clear.
The only time you can send a booking form before the clients funds have cleared is to issued FLIGHTS ONLY. This is because we do not get charged until the Air Ticket Statement comes in the following week. All other supplier payments can only be processed with cleared funds.
You can access the bank account at any time to view the statement and check for payments - www.anz.com
If you can see a payment has cleared into the Bank Account you are welcome to send through a Booking Form at a convenient time for you.... please follow up with a text message if it is an Urgent TTL.
Please do not submit a Booking Form until funds have been receipted or viewed into the bank account.
Please do not send emails/texts asking to check if payments have cleared/advise notice of payments.
You will be able to see the date and time your client paid, and also the date that they funds will clear into our bank account for use (Settlement date)
When setting payment due dates for your clients, it’s important to ensure that the funds will clear in time for any supplier deadlines. Payments can only be made to suppliers once the funds are in our bank account. If your client has paid via TravelPay and the funds are not available to be used, you can pay the supplier with your Business Credit Card or Bank Account and then send through a Booking Form for reimbursement when the funds clear.
The only time you can send a booking form before the clients funds have cleared is to issued FLIGHTS ONLY. This is because we do not get charged until the Air Ticket Statement comes in the following week. All other supplier payments can only be processed with cleared funds.
You can see all receipted Client Payments under the ‘Client Payments’ Tab in VTO.
You can reprint receipts at any time by clicking on the Payment ID 
symbol n the left. You can email straight from VTO or save and upload to your email.
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