Errors (Why it can't be a 'negative')

Errors (Why it can't be a 'negative')



Hi Guys,

If you business has an 'negative' due to an error, this cannot be paid off as a negative in VTO.

A 'negative' is an arbitrary term that has conjures the idea of a slush fund of money... every dollar in the GTN bank account is allocated to a client booking... a 'negative' still needs to be physically paid to a supplier and we cannot use other client funds to do so.

It is always your choice as a business owner if you get your client to pay, or choose to absorb the cost when an additional amount needs to be paid... your business now holds the slush fund to 'write off' business errors... not the GTN Client Account.

If you choose to pay it from your own business, you will need to either:
      a) process the payment on your business debit or credit card, and then submit a reimbursement for the original nett
      b) put the additional funds on file and then submit a booking form for payment to be made.


It is GTN policy that you cannot use the commission 'on file' to cover the cost of an error, discounting or other client gifts/upgrades etc
We do everything we can to push as much commission to you and your businesses both in front end commission and also offering up to 90% commission to you (with 90% representing more than 100% if you were operating individually)

When you make an error, not only do we process the payments, ticketing and receipts for the original booking, we then need to spend time doing the same for the amendments as well as helping you with reducing the cost of the error and 9.5 times out of 10, how to set it up in VTO.

If you want to purchase your client a gift - hamper, wine, room upgrade, lounge passes, travel wallets etc, then you just need to do this on you business credit or debit card and it doesn't need to go through VTO at all. You cannot use commission within VTO to pay for this (you will get the commission when you claim the trip lines and that will offset the gift you choose to purchase). 

The bottom line is I simply can't be paying our (wonderful) Admin Team to be doing work on your booking as well as wearing 10% of your error or paying for 10% of the gift to your client... we would be running at a loss and that isn't good for anyone.

Your business = your business expense

You are likely used to a different method when it comes to 'write offs' or 'negatives' from your previous jobs... but that is the exact point... GTN is not a 'job', it is a platform - you are getting 90% of your commission now, so your individual business is your 'employer' ... not GTN.







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