GTN Admin Contact & Hours

GTN Admin Contact & Hours








BOOKING FORM HOURS
This all in the Urgent Booking form don't need to remember, but I thought I'd include this so you what the daily schedule is for the Admin Team 

This is all Perth time, so Radelaide, Melbourne & Darwin you get some extra time... (I have attached a version with local times below :-)

This is what our day looks like...

  • 9:00am - 10:00am 
    Reimbursement Checks, ANZ Payments, Mint Payments (Mint clears between 9.15-9.30am now that daylight savings has finished over East)
  • 10:00am -11:30am
    Urgent Booking Forms, Flights, Supplier Payments, Client Refunds, Consultant Reimbursements, Database Emails

  • 11:30am - 12:00pm
    Second ANZ Payment Check & Consultant Database emails

  • 12:00pm - 2:15pm
    • Urgent Booking Forms Only  (TTL before 5pm)... remember you must send a message via Whatsapp to 0403 262 540 

  • 2.15pm - 3.00pm
    Reimbursement Checks, ANZ Payments, TravelPay Payments

  • 3.00pm - 5.00pm
    Urgent Booking Forms, Flights, Supplier Payments, Client Refunds, Consultant Reimbursements, Database Emails, Final ANZ Payment Check

Megs works additional admin hours for things like reconciliations/new suppliers/logins/VTO help/commission claims & pay etc, but the above is what we do for booking forms :-)


RECEIPTING SCHEDULE
We check and receipt client payments four times a day, the approximate times are:
  1. PER: 9:00am, 11:45am, 2:15pm & 4:45pm 
  2. ADL: 10:30am, 1:15pm, 3:45pm & 6:15pm
  3. DRW: 10:30am, 1:15pm, 3:45pm & 6:15pm
  4. MEL: 11:00am, 1:45pm, 4:15pm & 6:45pm
  5. EUR: 3:00am, 5:45am, 8:15am & 12:45pm
  6. CAN: 7:00pm, 9:45pm, 12:15am & 2:45am

If you see a payment clear into the bank account in before, after or between those times, you can just send through your booking form (flights, supplier payments, client refunds & urgents) and select the relevant options that are set up for you to be able to have your bookings processed without having to wait for the next receipting time: 

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OPTIONS FOR EMAILING/SENDING 'TICKETS' TO ADMIN
  • DATABASE
    You can choose to stop reading and continue as if I haven't said anything and keep using the Ticket link within the Database 
    This is still the best practice because the Subject Box is linked to the articles in the Database and it will come up with suggested answers to your question on the spot:

  • EMAIL
    You can now send a ticket directly from your email, by emailing: admin@globaltravelnetwork.zohodesk.com.au or gtn@globaltravelnetwork.zohodesk.com.au (admin@globaltravelnetwork.com.au will not do this so avoid using this email address)

  • WHATSAPP (Save these 2 Numbers)
    You can send us a message on Whatsapp (WhatsApp only - not a text message) and it will create a ticket for us to check and reply to: GTN Admin +1 (555) 776-7745
    For any Urgent or After Hours booking requests, you can send a message via Whatsapp - GTN Urgent & After Hours +61 403 262 540 - and everyone in Admin will receive it at the same time.

  • FACEBOOK
    You can also send us a message through FB Messenger and it will create a ticket for us to check and reply to: www.facebook.com/GTC.GlobalTravelNetwork

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