Missing Commission | Commission not apppearing
What to do when the commission for a line/sector isn't appearing in your list of available commissions ready to claim....
If the commission for a line/sector is not available for you to see or tick in your commission claim then there is something wrong with your line in your VTO trip.
In order for your commission to be available:
- The Total needs to match the Allocated... to the cent
- The Net needs to match the Paid... to the cent
99.9% of the time, it will be one of those things.... promise! :-)
STEP BY STEP - CHECK GUIDE
If a line of commission isn't showing up, please check the following;
- Your client has paid in full (Client Payments Tab) and funds have been allocated - in full (Trip Sectors Tab - 'Total' matches 'Allocated')
If the funds are receipted but not allocated (generally because it wasn't clear what it should be allocated to), you can just allocated the funds to the required lines:
If your client has only paid for part of their trip and the funds have been allocated to the wrong line, or you need some allocated to a new line, please SUBMIT A TICKET and we can reallocate the funds (provided there is enough money on file. - The supplier has been paid (check Paid Column on Trip Sectors Tab or Supplier Payments Tab)
and the amount paid matches the nett cost you have entered in VTO (ie the Net and the Paid Columns match) - If you are expecting commission coming back from a supplier (ie you issued a ticket/insurance policy on a credit card and are receiving the commission back):
- Ensure you have a line set up in VTO for the commission to come back ($0 in Total & Allocated, positive amount in Commission, negative amount in Net)
- Check that it has cleared into the bank statement and has receipted onto your file (ANZ Bank Statement / Supplier Payments Tab in VTO)
- Check that it has been receipted onto the correct line = there is a 'negative payment' in the Paid Column that matches the Net (negative paid = money coming in)
Commission Claim Report
You will receive a commission report once your claim has been processed. If you have not received this please SUBMIT A TICKET and we can re-send it.
Commission Payments
Your commissions will be processed by the 8th of the following month.
Please ensure your monthly invoice has been paid in order to receive your commission payment.
Please ensure your monthly invoice has been paid in order to receive your commission payment.
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