Professional Indemnity & Public Liability Insurance (PIPL)
If you missed the Zoom call we had explaining the process, what is covered, and how the claim amount is determined - it is uploaded on the Quick Calls page on the website - www.globaltravelnetwork.com.au/quick-callsProfessional Indemnity
Global Travel Network holds a Professional Indemnity & Public Liability Insurance Policy. It is issued through Gow Gates with Lloyd's as the underwriter and AIAP processing the claims.
As a business operating through GTN, you have cover on this policy.
There is a $1500 policy excess (this has increased for 2026 due to the number of claims in 2025, and we are not eligible for a lower excess this year) so keep that in mind when you are submitting a claim and the amount of time it will take vs the overall loss (ie I wouldn't be bothering for an $1600 error)
Claims must be lodged by the 20th of January for the prior year.
Public Liability
In terms of Public Liability, this covers things like pop ups, expo's, events etc... the only caveat to this is that:
In terms of Public Liability, this covers things like pop ups, expo's, events etc... the only caveat to this is that:
- It need to be approved by GTN/Kate
- It needs to be branded as GTN (GTN Logo)
It is Worldwide excl USA & Canada however it does not include hosting tours/trips... this requires a separate Tour Operator Insurance.
Attached below is the Certificate of Currency and the Full PDS of the Policy, however these are the sections that they sent me in terms of the key elements of cover for the Indemnity cover:
Trading Debts ie ADM's
Profit ie Commission
CLAIM PROCESS
1. Let Kate/Megs know (where possible as soon as an issue arrises so we can try to help)
2. Fill out the attached Claim Notification Form and collate the following documents:
- Copies of the original/alternative tickets/invoice booked
- Copies of correspondence with your client (I would keep this as brief as possible to start - just any email from the client stating the issue because they analyse everything)
- Copies of the invoices to fix the issue
- Confirm how much the potential costs of the claim will be
- Provide evidence (invoices / statements / etc.) of all payments made by the client to the Insured (dates / amounts).
- Fees / commissions the insured received in respect to the booking component
3. Send the Claim Notification Form & all Documentation to Kate, and CC Admin
4. Claim Form will be signed/dated and sent for assessment (you will be CC'd) - they might come back requesting clarification/more information.. Please ensure you always CC Kate & Admin on all correspondence.
5. If approved, the funds will be deposited into the GTN Account and then we will process a payment to your business account for the full amount received, less the $1500 excess.
6. You are to NEVER give your own bank account details for the claim payout - this is fraud as you are not the holder of the policy. If asked for bank details, please ensure you give the GTN Company Account details or refer them back to Kate.
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