Professional Indemnity & Public Liability Insurance (PIPL)
Global Travel Network has a Professional Indemnity & Public Liability Insurance Policy which covers anyone operating with GTN.
If you missed the Zoom call we had on the 10th of Oct explaining the process, what is covered, and how the claim amount is determined - it is uploaded on the Quick Calls page on the website - www.globaltravelnetwork.com.au/quick-callsProfessional Indemnity
The policy is issued through Gow Gates with CGU as the underwriter, we are insurer for $1 Million of errors per year, with a maximum of $500,000 per claim (we'd both be dead if that happened anyway so all good!)
Public Liability
In terms of Public Liability, this covers things like pop ups, expo's, events etc... the only caveat to this is that:
In terms of Public Liability, this covers things like pop ups, expo's, events etc... the only caveat to this is that:
- It need to be approved by GTN/Kate
- It needs to be branded as GTN (GTN Logo)
It is Worldwide excl USA & Canada however it does not include hosting tours/trips... this requires a separate Tour Operator Insurance.
Attached below is the Certificate of Currency and the Full PDS of the Policy, however these are the sections that they sent me in terms of the key elements of cover for the Indemnity cover:
Trading Debts ie ADM's
Profit ie Commission
CLAIM PROCESS
1. Let Kate/Megs know (where possible as soon as an issue arrises so we can try to help)
2. Fill out the attached Claim Notification Form and collate the following documents:
- Copies of the original/alternative tickets/invoice booked
- Copies of correspondence with your client (I would keep this as brief as possible to start - just any email from the client stating the issue because they analyse everything)
- Copies of the invoices to fix the issue
- Confirm how much the potential costs of the claim will be
- Provide evidence (invoices / statements / etc.) of all payments made by the client to the Insured (dates / amounts).
- Fees / commissions the insured received in respect to the booking component
3. Send the Claim Notification Form & all Documentation to our Claims Manager Alex Ward & CC Kate & Admin
In the body of the email say that you work with GTN and that I advised you to send the claim form and docs through and that you have CC'd me in the email.
4. Claim will be sent to CGU for assessment - Alex might come back requesting clarification/more information
5. If approved, the funds will be deposited into the GTN Account and then we will process a payment to your business account for the full amount received, less the $1000 excess.
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