Refund Tracker (Cancelled Bookings / Direct Commission)

Refund Tracker (Cancelled Bookings / Direct Commission)




If you cancel a booking that you have had the GTN Admin Team process and it is an online wholesaler we pay by credit card (Bedsonline, Ratehawk, GoGlobal, TBO etc), OR if you have made a booking direct with a hotel using our IATA/TIDS number and will be receiving commission back once the clients have stayed (via the Onyx Payment System), please fill out the tracker: 

www.globaltravelnetwork.com.au/refunds


Example:




You can check the status of your refund / commission on the tracking spreadsheet at any time - GTN Refund Tracker




    • Related Articles

    • Supplier Commission - VTO

      If you are expecting commission back from a supplier please set up a line in VTO for the money to come back in. It is best to do this when you make the booking that will result in the supplier sending commission back The easiest way to do this is to ...

    • Booking.com

      HOW TO BOOK Search from GTN's OTA website to ensure commission will be paid - www.globaltravelnetwork.com.au/ota Direct Link: www.booking.com/index.html?aid=7909532 (shareable with clients) There are no logins required, you just need to use the above ...

    • Booking Procedures (Mon-Fri)

      STEP 1 - INVOICE CLIENT Send your client an invoice from VTO including Terms & Conditions There is no need to advise anyone that an invoice has been sent or that you are expecting a payment. It is your responsibility to ensure that your payment due ...

    • Supplier Refunds - When paid on Credit Card

      If you are expecting money back from a supplier, whether it be commission or a refund, please set up a line in a new VTO trip for the money to come back in. The full amount received must be transferred to the GTN Client Account via Bank Transfer, ...

    • Booking Form Rejections

      BOOKING FORM REJECTIONS In order for your Booking Form to be processed, it is your responsibility to ensure your VTO Trip is set up correctly and matches what you are asking for on your booking form. If this is not done, you will get an email ...