Singapore Airlines

Singapore Airlines



SQ Rep
Savannah Grime
0417 787 383

Reservations: 02 7209 4388

Trade Support: 1300 507 656

Groups Email: sqau_groups@singaporeair.com.sg


Agent Website: https://agent360.singaporeair.com (Check your login sheet)
You must login every 30 days to keep your account active... if your access has expired, please raise a ticket to get it re-instated.

AGENT360 is a one stop platform for IATA/TIDS Agents to access SIA policies and procedures, fares & ticketing information, Service Request Forms, product and service information including current flight schedules, special handling forms, information centre and much more.
AGENT360 is also one of the connection methods available for IATA agents to access, book and ticket SIA NDC content via an easy-to-use booking portal, including servicing capabilities.

Service Request Forms (SRFs) Benefits at a glance
• Save time and reduce the need for calls and emails to action service requests
• Enjoy a user-friendly interface that enables fast and easy submissions of service requests
• Manage and track your service request status through the AGENT360 Dashboard
• Receive notifications via email when there are updates and changes to your request

Service Requests available
• Waive fees for itinerary changes
• Waive fees for ticket refunds
• Extend ticket time limit (TTL)
• Dispute Agency Debit Memo (ADM)

All other service requests can be submitted via a General Service Request Form.

To learn more about the SRF functionality, please review the SRF infographic.

Our dedicated Sales Operations team will only support travel agents with service requests via SRFs submitted through AGENT360. For all other general enquiries, including fares and ticketing support, please continue to contact Sales Operations by phone or email.




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