Supplier Refunds - When paid on Credit Card

Supplier Refunds - When paid on Credit Card



If you are expecting money back from a supplier, whether it be commission or a refund, please set up a line in VTO for the money to come back in.

Processed on your Credit Card?

If the refund has come onto your credit card you will need to process the full amount through Mint in order to get the funds back on file for the client.

Please be aware that credit card fees will apply, So make sure to include this in your refund calculations, and initial cancellation fees on your invoice

Once the funds have cleared, you can send through a booking form for however much you want refunded to the client - please make sure you confirm their bank account details over the phone prior to sending a form.

See links below for how to set this up in VTO.


Processed on GTN Credit Card?

For  payments processed on the GTN Amex card we will also process these through Mint- Please note AMEX fees will apply on top of any cancellation fees (ie Stuba 1%) So please include these fees in your refund calculations, and initial cancellation fees on your invoice.

Notes
We use the GTN Amex card to pay all FIT suppliers.

Please also enter the details in the Refund Tracker Spreadsheet if it is on the GTN credit card.



Setting up your Supplier Refund in VTO




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