Booking Procedures (After Hours | Weekends | WA Public Holidays)

Booking Procedures (After Hours | Weekends | WA Public Holidays)




Monday - Friday from 5pm-9am | Weekends | WA Public Holidays


AIR COMPONENTS

NON URGENT TTL
If you make a booking after hours and ticketing can wait until the next business day then you can follow the steps as per the Monday - Friday Booking Procedures

URGENT TTL / INSTANT PURCHASE
If the flight TTL or supplier payment must be made prior to 9am on the next business day, the following options are available to you:

ISSUING FLIGHTS
You are able to ticket flights, reissue flights, submit flights for refund and void tickets from anywhere in the world, 24 hours a day, 7 days a week.

Login to Air Tickets and then click on Smart Tickets www.airtickets.com.au (login details are provided on your Google Doc)

Ticketing or Reissuing Flights:
  1. Step 1 - Select the option you require: Ticketing, Reissue, Revalidation, EMD
  2. Step 2 - Enter your GDS reloc into ‘Enter Locator’ and select your GDS from the ‘Ticketing Source’ - Click Next
  3. Step 3 - Select Payment Option

Credit via NYOP Merchant:
  1. Client’s Credit/Debit Card or your Business/Personal Credit/Debit Card is charged by Air Tickets, you have the option to mark up by 25% up to $500 per ticket, or discount from between gross and nett by changing the NYOP (Name Your Own Price) credit amount.
  2. You cannot issue via NYOP if there is a filed fare saved... cancel the filed fare and then pull into Smart Tickets
  3. There are How To Guides & Video Tutorials available in this database, the GTN Google & on the Air Tickets site.

Credit via Airline:
  1. Client’s Credit Card is charged directly by the airline, only the Gross or lower can be charged. Some airlines only accept payment from someone within the travelling party - this will be advised via a pop up window.
  2. With both options, your commission and any mark up will be sent to the Global Travel Network Client Account by Air Tickets on the following week’s statement and the funds will be receipted onto your VTO ledger.
  3. Please set up a line in VTO for your commission using the AT's Commission Sector Template

VOIDING / REFUNDING FLIGHTS
At any time, during business hours or after hours, you are able to void a ticket (prior to midnight on the day of ticketing), or submit a ticket for a refund.
  1. Step 1 - Select ‘Ticket Search’ which is the second option from the left in the tab under the Air Tickets Logo.
  2. Step 2 - Enter your GDS reloc or customer surname to search for the ticket.
  3. Step 3 - Select Void or Refund, fill our the required details and click submit.
  4. You can track the process of your refund using the ‘Refund Tracker’ (second option from the right in the tab under the Air Tickets Logo)


LAND COMPONENTS

NON URGENT TTL
If you make a booking after hours and ticketing can wait until the next business day then you can follow the steps as per the Monday - Friday Booking Procedures

URGENT TTL / INSTANT PURCHASE
If the supplier payment must be made prior to 9am on the next business day, or is an instant purchase/OTA (ie Expedia) rate the following options are available to you:

Option 1: Consultant Credit Card
  1. Step 1 - You charge your client’s credit card in full through TravelPay or get them to do a direct deposit int the bank account.
  2. Step 2 - You then make the relevant bookings and pay for them on your Business Credit or Debit Card.
  3. Step 3 - Send through a booking form with copies of the bookings you need to be reimbursed for.
  4. Step 4 - Reimbursement will be processed to your Credit Card the following business day. 
  5. Step 5 - Any mark up or commission will then be sent to the Global Travel Network Client Bank Account.
  6. Please ensure you set up a commission line in your VTO trip using the sector templates that have been set up for you.
  7. You can check the Bank Statement at any time to see if the funds have cleared, however they will be receipted onto your VTO Trip the day they do and will then be available to be claimed.

Option 2: Client Credit Card
  1. Step 1 - You charge your client’s credit card directly to the supplier - you can either charge them the gross amount, or some suppliers allow you to increase this amount as required.
  2. Step 2 - You can reflect your client’s payment by adding a CCCF Receipt to your VTO Trip. (In this instance the Supplier in VTO will be whoever you had charge your Client’s Credit Card)
  3. Step 3 - Any mark up or commission will then be sent to the Global Travel Network Client Bank Account.
  4. Please ensure you set up a commission line in your VTO trip using the sector templates that have been set up for you.
  5. You can check the Bank Statement at any time to see if the funds have cleared, however they will be receipted onto your VTO Trip the day they do and will then be available to be claimed.

AFTER HOUR ASSISTANCE PROCEDURE



WA PUBLIC HOLIDAY DATES
** We operate as normal with no fees on any public holiday that isn't observed in WA **



    • Related Articles

    • Booking Procedures (Mon-Fri)

      STEP 1 - INVOICE CLIENT Send your client an invoice from VTO including Terms & Conditions There is no need to advise anyone that an invoice has been sent or that you are expecting a payment. It is your responsibility to ensure that your payment due ...

    • Supplier Payments

      Supplier Payments Suppliers can either be paid by sending a Booking Form or paying using your Business Credit Card or Bank Account. Booking Forms are checked and processed between the hours of 9am - 5pm Monday - Friday. Anything sent through outside ...

    • Client Payments and Receipts

      Check for your client's payments Client payments are receipted on the following business day and you will be emailed a receipt. Please understand that while your payments will always be receipted, we need to prioritise actioning booking forms over ...

    • Booking Form Rejections

      BOOKING FORM REJECTIONS In order for your Booking Form to be processed, it is your responsibility to ensure your VTO Trip is set up correctly and matches what you are asking for on your booking form. If this is not done, you will get an email ...

    • Supplier Refunds - VTO

      For all 'refund' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it is ...