Using Supplier Refunds as credits to rebook (New booking is less $)
For all 're-booking' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it is also then much easier to invoice your client for any additional amounts they need to pay.
If what you are re-booking is more expensive and the client (or your business) will need to pay an additional amount, please see this article.
The below is if you get a refund from a supplier and want to use those funds to rebook something else for the client that is cheaper, and then refund the remaining amount.
- Set up the original supplier refund line:
Best practice is to package the two lines together which will check the total the client needs to pay as well as your commission and any additional amount payable to the supplier:
Both lines must be claimed at the same time.
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