VA Agency Support Team - 13 67 37

National Sales Contacts
Andrew Scott - National Account Manager - 0467 721 332

Agency Hub

The Virgin Australia Agency Hub is a dedicated site for our Travel Industry Partners to source the following:

o Commercial Policies
o Fare Information
o Policies and Guides
o Sales Tools
o Trade Releases

Travel Agent Enquiries and Support Our experienced Virgin Australia Industry Support team is committed to delivering excellence in customer service by providing expert advice and sales support solutions to you and your customers.

Phone 
We are available to assist Travel Agents by phone 24 hours a day, seven days a week.

Our Virgin Australia Industry Support team can be contacted for any of the following:

o Fare Rule Clarification
o Policy Interpretation and Advice
o Fare Reassessment Support
o Fare Quote Support
o Tax Quotes
o Troubleshooting
o Disruptions and Schedule Changes

Calling from: Toll free contact number:
Australia - 136 737
New Zealand - 0800 777 737
China - 4001202198
China (local) - +86 1057897359
Hong Kong - +001 8009 311 55
Hong Kong (local) - +852 3018 8293

Email
We are available to assist Travel Agents via email instead of calling, Monday to Friday 0730 - 2230 AEST via the following email addresses:

Please note there is currently a significant delay in our teams responding to email communication. For urgent queries we recommend calling our Industry Support Team.

Email Addresses:
Australia
New Zealand
North and South America
Hong Kong
International