Partial Client Refund (of Supplier Refund)

Partial Client Refund (of Supplier Refund)



PARTIAL CLIENT REFUND

  1. Open a new VTO trip and set up a Pax Refund line for the cancelled component that you will be getting a refund for
    - Total: Amount you are getting back from the supplier
    - Nett: Amount you are refunding the client
    - The difference will be calculated for you and will be your commission




  2. Your Supplier refund for the cancelled component will be receipted under Client Payments - Supplier Refund, and you can allocate this to the Pax Refund line:






  3. Once the line are fully allocated, you can send through a Client Refund booking form as usual, once processed, your commission will become available to claim.



Alert
  1. PLEASE MAKE SURE YOU ARE ALWAYS ALWAYS ALWAYS PUTTING ANY SUPPLIER REFUND YOU RECEIVE ON YOUR CREDIT CARD BACK INTO THE GTN BANK ACCOUNT IN FULL 

  2. IT IS ILLEGAL TO NOT PROCESS THIS CORRECTLY AND COULD HAVE CATASTROPHIC IMPLICATIONS FOR EVERYONE THAT WORKS WITH GTN

  3. IF IT IS FOUND THAT YOU HAVE KEPT REFUNDS, YOU WILL NO LONGER BE ELIGIBLE TO USE YOUR CREDIT CARD FOR BOOKINGS AND YOUR CONTRACT WITH GTN MAY BE TERMINATED

  4. CLICK HERE FOR THE LEGAL 'WHY'

RELATED ARTICLES
  1. Rebooking when the new booking is more than the refund
  2. Rebooking when the new booking is less than the refund
  3. Refunding the Client in Full
  4. Not Refunding the Client

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