Supplier Refund - Your Commission/No Client Refund
SUPPLIER REFUND - NO CLIENT REFUND
This really shouldn't be happening where we don't give the client back anything, but it's also your business, and there are some circumstances I can think of, so I am including it as an option for you.
- Open a new VTO trip and set up a Booking Fee line for the cancelled component that you will be getting a refund for
- Total: Amount you are getting back from the supplier
- Nett: $0.00
- The difference will be calculated for you and will be your commission - Your Supplier refund for the cancelled component will be receipted under Client Payments - Supplier Refund, and you can allocate this to the Booking Fee line:
- Once the line are fully allocated, you do not need to do anything else - the commission will automatically become available to claim.
- PLEASE MAKE SURE YOU ARE ALWAYS ALWAYS ALWAYS PUTTING ANY SUPPLIER REFUND YOU RECEIVE ON YOUR CREDIT CARD BACK INTO THE GTN BANK ACCOUNT IN FULL
- IT IS ILLEGAL TO NOT PROCESS THIS CORRECTLY AND COULD HAVE CATASTROPHIC IMPLICATIONS FOR EVERYONE THAT WORKS WITH GTN
- IF IT IS FOUND THAT YOU HAVE KEPT REFUNDS, YOU WILL NO LONGER BE ELIGIBLE TO USE YOUR CREDIT CARD FOR BOOKINGS AND YOUR CONTRACT WITH GTN MAY BE TERMINATED
- CLICK HERE FOR THE LEGAL 'WHY'
RELATED ARTICLES
Related Articles
Partial Client Refund (of Supplier Refund)
PARTIAL CLIENT REFUND Open a new VTO trip and set up a Pax Refund line for the cancelled component that you will be getting a refund for - Total: Amount you are getting back from the supplier - Nett: Amount you are refunding the client - The ...Old Client Refunds - VTO * Do Not Use
For all 're-booking' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it ...Supplier Refunds - When paid on Credit Card
Processed on your Credit Card? If the refund has come onto your credit card you will need to process the full amount through Mint, TravelPay or via a Bank Transfer from your Business Account in order to get the funds back on file for the client. The ...Client Overpaid - VTO
If a client has overpaid You will need to set up a line in VTO. The unit price should be the amount the client has overpaid by, this is so we can allocate the funds to that line. The nett should be the amount you are paying out to the client and the ...OLD * DO NOT USE * Using Supplier Refunds as credits to rebook (New booking is more $)
For all 're-booking' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it ...