Supplier Refunds - VTO

Supplier Refunds - VTO


Idea
To make things easier to understand, we will now (from May 2026), be receipting Supplier Refunds through  'Client Payments - Supplier Refund' so that you can allocate funds to a normal VTO line.

In all situations, do not touch the original line that was booked and paid for.

When you are expecting a refund back from a Supplier, either through ANZ or back onto your credit card, you just need to set up a line for what that is going to be used for. 
  1. Rebooking of other arrangements - New Booking is more expensive
  2. Rebooking of other arrangements - New Booking is less expensive
  3. Partial Client Refund
  4. Full Client Refund
  5. Commission Only


    • Related Articles

    • Air Tickets Refunds - VTO

      For all 'refund' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it is ...

    • Supplier Refunds - When paid on Credit Card

      Processed on your Credit Card? If the refund has come onto your credit card you will need to process the full amount through Mint, TravelPay or via a Bank Transfer from your Business Account in order to get the funds back on file for the client. The ...

    • Supplier Refund - Your Commission/No Client Refund

      SUPPLIER REFUND - NO CLIENT REFUND This really shouldn't be happening where we don't give the client back anything, but it's also your business, and there are some circumstances I can think of, so I am including it as an option for you. Open a new ...

    • OLD * DO NOT USE * Using Supplier Refunds as credits to rebook (New booking is more $)

      For all 're-booking' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it ...

    • Using Supplier Refunds as credits to rebook (New booking is less $)

      For all 're-booking' scenarios please set it up as a new trip in VTO... Sooooo often the confusion comes when people try and add lines to already finalised invoices. It is much less overwhelming when you are just having to look at a few lines, and it ...