Booking Form Rejections
BOOKING FORM REJECTIONS
In order for your Booking Form to be processed, it is your responsibility to ensure your VTO Trip is set up correctly and matches what you are asking for on your booking form.
If this is not done, you will get an email notifying you that your booking form has errors and has been rejected, the email will tell you what you need to fix and then you will need to resubmit the form.
You cannot reply to the rejection email as it it a non-receiving email address:
Why?
We do not have a detailed understanding of every booking every consultant has made and therefore the risk of payment errors is too great, as is the time going back and forth asking questions.
We do not have a detailed understanding of every booking every consultant has made and therefore the risk of payment errors is too great, as is the time going back and forth asking questions.
What are the risks?
- Your nett in VTO doesn't match the supplier invoice
We don't know if you perhaps paid a deposit on your credit card and forgot to do a CCCF, did you attach an old invoice?, is the supplier invoice current but you forgot to amend the nett in VTO? Are you just wanting a deposit or partial payment?
We have had two different scenarios happen as a result of this... one, we have overpaid a supplier (which is then a lot of work for you to get it back/and you need to put the money on file while you are waiting for the refund), and the other has had us underpay, and a booking has cancelled due to full payment not being received, even though the amount asked in the booking form was paid.
- Your supplier in VTO doesn't match your booking form selection
Main risk here has been that we pay the supplier as per the invoice attachment and VTO trip, but it was actually supposed to be a consultant reimbursment so now the supplier has been paid twice, and we do not have the funds to reimburse you until the supplier refunds the second payment.
We are not trying to be difficult with this, but we need you, as business owners, to be on top of your invoicing and admin and ensure you are processing things correctly.
We need the booking forms to be resent as all rejected booking forms are deleted so as to not risk double ups.
The best and most efficient thing to do, is to have a quick check in VTO before you submit your Booking Form.
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