Claiming Commission & Commission Payments

Claiming Commission & Commission Payments




Commission Claims are processed on the last business day of the month and must be submitted by 2pm (Perth Time).

Commission payments will be processed by the 8th of the following month.


We will send out a reminder email a few days before with the link to complete your claim.

You are welcome to submit your claim anytime during the month. ie If you are going on holidays etc


How to view your available commissions

 - Click on the Admin tab at the top right of your VTO screen.




 - Select Commissions from the drop down menu





Commission Claim

Please fill out the Commission Claim Form by 2pm on the last business day of the month - Commission Claim Form

If you are claiming everything available you do not need to attach any documents, however you do need to submit a claim and include the total amount you are expecting.

If there are lines you DO NOT want to claim, please upload a screenshot with these amounts ticked in your commission report.

- Please sort your claimable commissions by trip number
- Tick the amounts that you DO NOT want to claim
- Upload a screenshot showing the totals. 

This means that your 'total unclaimed' will actually be what we will be claiming for you, and the 'total claimed' will be what is left over

Please make sure the 'total unclaimed' is the amount you want to claim. 

This seems backwards we know, but it is the quickest way for you, and us, to way to process your claim because the majority of the commission is being claimed each month.

..... In the example below, the two ticket lines in yellow are not to be claimed... these total $2536.66 to be left, and the rest = $5941.14 is to be claimed.




What if I cannot see my commission?

If the commission for a line/sector is not available for you to see or tick in your commission claim then there is something wrong with your line in your VTO trip.

In order for your commission to be available:
- The Total needs to match the Allocated... to the cent
- The Net needs to match the Paid... to the cent



99.9% of the time, it will be one of those things.... promise! :-)


STEP BY STEP - CHECK GUIDE

If a line of commission isn't showing up, please check the following;

  1. Your client has paid in full (Client Payments Tab) and funds have been allocated - in full (Trip Sectors Tab - 'Total' matches 'Allocated')



    If your client has only paid for part of their trip and the funds have been allocated to the wrong line, or you need some allocated to a new line, please     SUBMIT A TICKET and we can reallocate the funds (provided there is enough money on file)


  2. The supplier has been paid (check Paid Column on Trip Sectors Tab or Supplier Payments Tab)
    and the amount paid matches the nett cost you have entered in VTO (ie the Net and the Paid Columns match)





  3. If you are expecting commission coming back from a supplier (ie you issued a ticket/insurance policy on a credit card and are receiving the commission back):

    - Ensure you have a line set up in VTO for the commission to come back ($0 in Total & Allocated, positive amount in Commission, negative amount in Net)


    - Check that it has cleared into the bank statement and has receipted onto your file (ANZ Bank Statement / Supplier Payments Tab in VTO)

    - Check that it has been receipted onto the correct line = there is a 'negative payment' in the Paid Column that matches the Net (negative paid = money coming in)



Commission Claim Report
You will receive a commission report once your claim has been processed. If you have not received this please SUBMIT A TICKET and we can re-send it.



Commission Payments
Your commissions will be processed by the 8th of the following month.

Please ensure your monthly invoice has been paid in order to receive your commission payment.


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