Client Refund: Pay in Full to Rebook / Wait for Refund
This set up is if your clients need to pay in full for new flights in full while they wait for a refund for their original booking and you want to charge them 'in advance' for any fees and/or commission recall that will come out of the original fare being refunded.
- Set up the invoice for the new flights in a new trip.
- Add the Air Tickets Fees + Comm Recall sector template and follow the instructions
- Change the 'Quantity' to the number of passengers to get the AT's Fee total- Copy the commission amount from the original fare (TOTAL not PP) + your original mark up + any airline cancellation fee into the 'Mark Up' box to get the total charge.- Make sure commission box is $0.00
You will then get the total amount to charge the client:3. Package the lines and add any additional mark up as required to invoice the client:4. Add the Client Refund sector template to reflect the amount you will be expecting back from Air Tickets for the original fare / the amount you want to refund the client:
5. Send through Book Forms as required
OTHER REFUND SCENARIOS
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